Terms & Conditions

Welcome to Sonet Microsystems Pvt. Ltd. (“Sonet,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the Sonet website, digital platforms, software products, applications, cloud infrastructure, professional services, consulting services, and related offerings.

By accessing our website, requesting a demo, creating an account, purchasing or using a Sonet product or service, submitting information through our forms, or otherwise interacting with our platforms, you acknowledge that you have read, understood, and agreed to these Terms.

Where a separate written agreement, proposal, order form, statement of work (“SOW”), subscription agreement, service agreement, data processing agreement, SLA, or other contract applies to a particular product or service, that agreement will govern the relevant commercial and operational relationship. In case of a conflict, the applicable written agreement will prevail over these general Terms to the extent of that conflict.

Sonet Microsystems Pvt. Ltd. provides education technology products and services for universities, colleges, schools, preschools, educational groups, and related institutions.

Our offerings may include, without limitation:

• University, college, school, and campus ERP systems

• Learning Management Systems (LMS)

• IQAC, NAAC, NBA, and institutional quality-management solutions

• Admissions CRM and student recruitment technology

• AI-powered assessment and examination solutions

• Alumni, placement, and career-management platforms

• Biometric attendance and identity-based attendance solutions

• Transport and GPS automation

• Smart classroom and digital learning technology

• Cloud infrastructure and hosting

• Custom software and application development

• Website development

• Outsourcing and staff augmentation

• Digital marketing

• Consulting and digital-transformation services

• Other software, technology, and professional services introduced by Sonet from time to time

By using any Sonet website or service, you agree to be legally bound by these Terms.

If you are using a Sonet service on behalf of a university, college, school, trust, society, company, or other organization, you represent that you have the authority to accept these Terms on behalf of that organization.

If you do not have such authority, you must not accept these Terms on behalf of the organization.

You must use Sonet services only for lawful purposes and in accordance with these Terms and any applicable agreement.

Institutional administrators are responsible for ensuring that users accessing the platform are properly authorized.

Where a service is intended for students, parents, teachers, employees, alumni, applicants, or other members of an institution, the institution is responsible for establishing appropriate user eligibility and access permissions.

The Sonet website is provided primarily to communicate information about our products and services.

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or malicious purposes

• Attempt to gain unauthorized access to any system, account, server, or network

• Introduce malware, viruses, malicious scripts, or harmful code

• Interfere with the availability, security, or performance of the website

• Scrape, crawl, copy, reproduce, or systematically extract website content without authorization

• Reverse engineer or attempt to discover non-public source code or technical architecture

• Use Sonet's name, trademarks, content, or materials to mislead others

• Use automated systems in a manner that places unreasonable load on our infrastructure

Use of Sonet software products and certain professional services may be governed by separate written agreements.

Such agreements may define:

• Product scope

• Modules and features

• Subscription or license rights

• Implementation responsibilities

• Project timelines

• Fees and payment schedules

• Support and service levels

• Hosting arrangements

• Data-processing responsibilities

• Customization and integration scope

• Deliverables

• Renewal and termination

• Data retention and deletion

• Other commercial or operational terms

Where such an agreement exists, it will prevail over these general Terms where specifically stated.

Subject to payment of applicable fees and compliance with the applicable agreement, Sonet grants the customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the licensed software during the applicable subscription or license period.

Unless expressly permitted in writing, customers may not:

• Copy or reproduce the software beyond permitted backup purposes

• Sell, resell, sublicense, lease, rent, distribute, or commercially exploit the software

• Modify or create derivative works of Sonet software

• Reverse engineer, decompile, disassemble, or attempt to extract source code

• Remove proprietary notices

• Provide unauthorized access to third parties

• Use the software to develop a competing product

Institutions using Sonet platforms are responsible for:

• Providing accurate institutional information

• Configuring authorized users and access permissions

• Maintaining the confidentiality of administrator credentials

• Reviewing and validating data entered into the system

• Ensuring that users comply with applicable laws and institutional policies

• Obtaining any permissions, notices, consents, or authorizations required for their use of the service

• Using the platform only for legitimate institutional purposes

• Maintaining appropriate internal policies for student, parent, faculty, employee, alumni, and applicant data

Users are responsible for safeguarding usernames, passwords, authentication credentials, API credentials, tokens, and other access mechanisms issued to them.

You must promptly notify Sonet if you suspect:

• Unauthorized access

• Credential compromise

• Account misuse

• Unusual system activity

• Security vulnerabilities affecting the service

Sonet may suspend compromised credentials or accounts where reasonably necessary to protect the platform, users, or institutional data.

Education platforms may process information relating to students and other minors.

Where children’s personal data is involved, the institution or relevant organization remains responsible for ensuring that collection and processing are authorized and lawful for the intended educational or institutional purpose.

Sonet will process personal data in accordance with the applicable service arrangement, customer instructions, privacy documentation, and applicable law.

Where parental or guardian authorization is required, the relevant party is responsible for obtaining and maintaining it unless the applicable law or service arrangement places that responsibility elsewhere.

Personal data submitted to or processed through Sonet services may include, depending on the product and configuration:

• Names and contact information

• Student and academic records

• Attendance information

• Examination and assessment records

• Admission and application information

• Fee and transaction-related information

• Employee and faculty information

• Alumni and placement information

• Communication records

• Device and technical information

• Login and activity information

• Identity or authentication information

• Other institutional data necessary to provide the service

Sonet will handle personal data in accordance with its Privacy Policy, applicable contractual arrangements, and applicable data-protection laws.

Depending on the specific relationship and processing activity, the institution and Sonet may have different legal roles and responsibilities in relation to personal data. These responsibilities will be determined by applicable law and the relevant agreement.

Sonet intends to maintain appropriate organizational and technical measures for protecting personal data and supporting compliance with applicable data-protection requirements.

Where applicable, such requirements may include the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, applicable information-technology laws, contractual privacy obligations, and other regulations relevant to the particular service.

Where laws, rules, or regulatory requirements become applicable at different times or are amended, the relevant obligations will apply in accordance with their effective dates and scope.

Personal data should be collected and processed only for legitimate and specified purposes.

Sonet may retain data for the period necessary to:

• Provide contracted services

• Maintain accounts and system functionality

• Meet legal, regulatory, accounting, or audit requirements

• Resolve disputes

• Protect security and prevent fraud

• Enforce contractual rights

• Meet legitimate operational requirements permitted by law

Retention periods may vary by product, customer agreement, data category, and applicable law.

Upon termination or expiry of a service, data export, retention, deletion, or archival will be handled according to the applicable agreement and law.

Sonet may use reasonable technical and organizational safeguards appropriate to the nature of the service and data involved.

These may include, as applicable:

• Access controls

• Role-based permissions

• Authentication mechanisms

• Encryption

• Logging and monitoring

• Network and application security controls

• Backup mechanisms

• Vulnerability management

• Security updates

• Incident response procedures

• Infrastructure monitoring

No internet-connected system can be guaranteed to be completely secure. Customers should also maintain appropriate internal security controls and authorized-user practices.

If Sonet becomes aware of a security incident or personal data breach affecting information processed through its services, Sonet will take reasonable steps to investigate, contain, mitigate, and remediate the incident.

Where notification is required, Sonet will provide notifications in accordance with applicable law and the relevant contractual obligations.

Customers must promptly notify Sonet of suspected security incidents involving their accounts, credentials, integrations, or institutional users.

Depending on the selected hosting arrangement and service agreement, Sonet may maintain backups and recovery mechanisms for operational resilience.

Backups are intended to support restoration and continuity but should not be treated as a substitute for the customer's own retention obligations.

Where the customer manages its own cloud infrastructure, hosting environment, or backups, the customer remains responsible for the corresponding infrastructure and backup arrangements unless otherwise stated in writing.